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A concierge is a hotel staff member who responds to all kinds of requests from customers, from providing information about tourist attractions to arranging tickets. For customers, they are a reliable presence they can consult with about anything, and are the "face of the hotel" that determines the hotel's impression. The reputation of the concierge is an important factor when choosing a hotel. Depending on the concierge's response, the customer's travel memories can be made dozens of times better. This job can only be done by someone who has the Holstein spirit of "I love taking care of people and want to make people happy."